Welcome to the LBF Trade Privacy Policy

This Privacy Policy is meant to help you understand what data we collect, why we collect it, and what we do with it. This is important; we hope you will take time to read it carefully.

Privacy Policy

Our Privacy Policy explains:

  • What information we collect and why we collect it.
  • How we use that information.

The information we collect

We collect information to provide better services to all LBF Trade members.

We collect information in the following way:

  • Information you give us. For example,
    • when you fill in the contact form on-line via our web site,
    • and when you email LBF Trade

How we use your information

We use the information we collect from you to maintain our customer records, issue you with an account number, and keep you informed of any price list changes for our products and any changes to this privacy policy.

When you contact LBF Trade, we may use your information for communication with you to help solve any issues you might be facing with orders or products.

We may use your e-mail address to inform you about such things as upcoming changes or improvements providing you have given permission to use your e-mail address via our “opt-in” policy.

Currently we don't use cookies on our web site but if we decide to do so in the future we will inform you. We may use information collected from cookies to improve your user experience and the overall quality of our services.

Transparency and choice

People have different privacy concerns. Our goal is to be clear about what information we collect, so that you can make meaningful choices about how it is used. For example, you can:

  • set your browser to block all cookies, including cookies associated with our services (if initiated),
  • or to indicate when a cookie is being set by us.

However, it’s important to remember that some of our services may not function properly if your cookies are disabled.

Accessing and updating your personal information

Whenever you use our services, we aim to provide you with access to your personal information. If that information is wrong, we strive to give you ways to update it quickly or to delete it – unless we have to keep that information for legal purposes.

We aim to maintain our services in a manner that protects information from accidental or malicious destruction. Because of this, after you delete information from our services, we may not immediately delete residual copies from our active servers and may not remove information from our backup systems.

Information we share

We do not share personal information with companies, organisations and individuals outside of LBF Trade unless one of the following circumstances applies:

  • For legal reasons
    • We will share personal information with companies, organisations or individuals outside of LBF Trade if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to:
      • meet any applicable law, regulation, legal process or enforceable governmental request.
      • enforce applicable Terms of Service, including investigation of potential violations.
      • detect, prevent, or otherwise address fraud, security or technical issues.
      • protect against harm to the rights, property or safety of LBF Trade, our users or the public as required or permitted by law.

Information security

We work hard to protect LBF Trade and our users from unauthorised access to or unauthorised alteration, disclosure or destruction of information we hold. In particular:

  • We may encrypt some data on our servers.
  • We review our information collection, storage and processing practices.
  • We restrict access to personal information to LBF Trade senior staff members, our web site creators/developers who need to know that information in order to improve or make changes to our web site, and who are subject to strict contractual confidentiality obligations and may be disciplined or terminated if they fail to meet these obligations.

When this privacy policy applies

Our Privacy Policy applies to all of the services offered by LBF Trade Ltd.

Our Privacy Policy does not apply to services offered by other companies or individuals, including products or sites that may be displayed to you on the LBF Trade web site. Our Privacy Policy does not cover the information practices of other companies and organisations.

Compliance and co-operation with regulatory authorities

We regularly review our compliance with our Privacy Policy. If we receive a formal written complaint, we will contact the person who made the complaint to follow up. We work with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints.


Our Privacy Policy may be subject to change from time to time. We will not reduce your rights under this Privacy Policy without your explicit consent. We will post any privacy policy changes on this page and, if the changes are significant, we will provide a more prominent notice (including, for certain services, email notification of privacy policy changes).

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